Terms of service

Ruh Nika – Terms of Service

Welcome to Ruh Nika. By accessing or purchasing from our website ruhnika.com, you agree to the following terms and conditions. Please read them carefully before placing your order.

1. General

  • This website is operated by Ruh Nika, a brand owned and marketed by D&Z Trading, Hyderabad.

  • Throughout the site, “we”, “us”, and “our” refer to Ruh Nika.

  • By visiting our site or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service.

2. Products

  • All our products are made with care, using natural and herbal ingredients.

  • As each product is handcrafted, slight variations in color, texture, or fragrance may occur. These variations do not affect product quality.

  • We do not guarantee specific results, as effectiveness may vary from person to person.

3. Pricing & Payment

  • All prices are listed in Indian Rupees (INR) and are subject to change without notice.

  • We accept secure online payments through our website.

  • Orders will only be processed once payment is successfully completed.

4. Shipping & Delivery

  • We currently ship within India.

  • Delivery timelines are estimates and may vary due to courier delays or unforeseen events.

  • Shipping charges, if any, will be displayed at checkout.

5. Returns & Refunds

  • Due to the nature of personal care and hygiene products, we do not accept returns or exchanges once products are delivered.

  • Exceptions: Wrong product sent or product damaged during transit.

  • Refunds/exchanges in such cases must be requested within 48 hours of delivery, with proof of damage/wrong item.

6. User Responsibilities

  • You agree to provide accurate, complete, and up-to-date information while placing an order.

  • You agree not to misuse our website for fraudulent activities, spamming, or unlawful purposes.

7. Intellectual Property

  • All content, images, logos, and designs on ruhnika.com are the property of Ruh Nika.

  • Unauthorized use, reproduction, or distribution is strictly prohibited.

8. Limitation of Liability

  • Our products are made from natural ingredients, but we recommend a patch test before use.

  • We are not liable for allergic reactions, skin conditions, or results that may occur due to individual skin sensitivity.

  • Customers use products at their own discretion.

9. Governing Law

  • These Terms of Service are governed by the laws of India.

  • Any disputes will be subject to the jurisdiction of courts in Hyderabad, Telangana.

10. Contact Information

For questions about these Terms of Service, please contact us:
📧 support@ruhnika.com