Privacy policy

Ruh Nika Shipping Policy

At Ruh Nika, we aim to deliver your orders quickly and safely to your doorstep. We partner with Delhivery and other trusted courier partners to ensure reliable shipping across India.

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Timeline

  • Standard delivery time: 3–7 business days (depending on your location).

  • Metro cities: Usually delivered within 3–4 days.

  • Tier-2 & Tier-3 cities / remote locations: May take 5–7 days.

  • Delays may occur during festive seasons, sales, or unforeseen courier issues.

3. Shipping Charges

  • Free Delivery on orders above ₹699.

  • For orders below ₹699, standard shipping charges will apply (as shown at checkout).

4. Tracking Your Order

  • Once your order is shipped, you will receive an email/SMS with the Delhivery tracking number.

  • You can track your shipment on the Delhivery website or through the tracking link shared.

5. Delivery Areas

  • We currently ship to all serviceable pin codes in India covered by Delhivery.

  • If your area is not serviceable, our team will contact you to arrange an alternative.

6. Damaged or Lost Packages

  • If your package is damaged during transit, please contact us within 48 hours of delivery with clear photos.

  • In case of lost shipments, we will coordinate with Delhivery and provide a replacement or refund.

7. Contact Us

For any shipping-related queries, please reach out:
📧 support@ruhnika.com
📞 +91-XXXXXXXXXX

👉 This is customer-friendly and also protects your brand if delays happen due to courier issues.

Do you want me to also create a short 1-line shipping message for your product pages / checkout banner like:
“We ship with Delhivery 🚚 – Free delivery on orders above ₹699!”


You said:
Contact information

ChatGPT said:

Here’s a professional Contact Information page you can use for Ruh Nika 👇

Contact Us

We’d love to hear from you! Whether you have a question about our products, your order, or just want to say hello, our team is here to help.

📍 Address
D&Z Trading (Marketing Partner of Ruh Nika)
H.No. 16-1-23/6, Farah Colony,
Saidabad, Hyderabad, Telangana – 500059, India

📧 Email
support@ruhnika.com

📞 Phone/WhatsApp
+91-8143739377

🕒 Customer Support Hours
Monday – Saturday: 10:00 AM – 6:00 PM
(Sundays & Public Holidays: Closed)

💡 You can also add a contact form on this page in Shopify (so customers can directly message you from the site).

Do you want me to also draft the contact form fields (like Name, Email, Message, Order Number) so it’s ready for Shopify setup?


You said:
Privacy policy

ChatGPT said:

Perfect ✅ Shopify requires a Privacy Policy for compliance (payments, trust & SEO). Since you run a personal care brand (Ruh Nika), here’s a clear and legally protective Privacy Policy draft you can paste into your Shopify Privacy Policy section:

Ruh Nika Privacy Policy

At Ruh Nika, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from ruhnika.com.

1. Information We Collect

When you use our website, we may collect the following information:

  • Personal details: Name, email address, phone number, billing/shipping address.

  • Payment details: Processed securely through our payment gateway providers (we do not store card or banking information).

  • Order information: Products purchased, order history, and preferences.

  • Technical details: IP address, browser type, and cookies for website functionality and analytics.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Communicate with you about your order, shipping, or returns.

  • Provide customer support.

  • Send promotional emails (only if you opt-in).

  • Improve our website and services.

3. Sharing Your Information

  • We do not sell or rent your personal information.

  • We only share your details with trusted partners such as:

    • Shipping providers (Delhivery, etc.) for delivering your orders.

    • Payment gateways for secure transactions.

    • Analytics & marketing tools (if enabled) to improve our services.

4. Data Security

  • Your data is stored securely and only accessed by authorized personnel.

  • All payment transactions are encrypted and processed through secure gateways.

  • While we take strong precautions, we cannot guarantee absolute security due to the nature of the internet.

5. Your Rights

  • You can request access, correction, or deletion of your personal data by contacting us.

  • You can unsubscribe from marketing emails at any time.

  • You may disable cookies in your browser, but some site features may not work properly.

6. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Revised” date.

8. Contact Us

For any questions about this Privacy Policy, please contact us:

📧 support@ruhnika.com
📍 D&Z Trading (Marketing Partner of Ruh Nika),
H.No. 16-1-23/6, Farah Colony, Saidabad, Hyderabad, Telangana – 500059, India